Escapadita: 34 s median reply time across four channels and 1,006 price questions handled by the AI
- Client
- Escapadita
- Industry
- Vacation rentals
- Product
- Personaizit
- In production since
- March 2025
- Channels
- WhatsApp, Instagram, TikTok and Messenger
Key numbers
What the data shows
34 s
Median AI reply time
96%
Of after-hours messages answered by the AI in under 5 min
1,006
Price questions handled by the AI
48%
Of customer messages arrive after hours
82%
Of outgoing messages sent by the AI
322
Contacts requested a quote
The problem
Why they needed an agent
People looking for a vacation rental write on several channels at any hour, and often compare several options the same day. With around 650 contacts a month, answering every message by hand is not sustainable.
Almost half of the messages arrive after hours. A late reply can mean losing the booking.
The solution
What Personaizit does
Personaizit connected an AI agent to WhatsApp, Instagram, TikTok and Messenger. The agent answers frequently asked questions, shares prices and receives quote requests.
The Escapadita team focuses on the conversations that need a personal touch.
Results
Results in numbers
- Median AI reply time of 34 s; 93% of replies arrive in under 1 min and 100% in under 5 min.
- 48% of customer messages arrive after hours; the AI answered 96% of them in under 5 min.
- The AI sends 82% of outgoing messages.
- The AI handled 1,006 price questions and 322 contacts requested a quote.
- 12,075 contacts since March 2025, around 650 a month.
Data as of October 9, 2026
Personaizit production data; excludes tests and sandbox. "Last 90 days" runs from July 11 to October 9, 2026.
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