01
Customers who message and get no answer
WhatsApp and Instagram pile up messages over the weekend. By Monday, half have already bought elsewhere or dropped off.
Retail · Brick-and-mortar · Ecommerce
Integrated technology for retail that sells and operates better
Mexican retail fights for margin while customers buy over WhatsApp, expect instant service, and compare prices with their phone in hand. AUGEVI combines Personaizit, Awerax, and ARCUS so your store sells more without overwhelming your floor team.
Diagnosis
What holds this kind of company back today
Before moving a single piece, it's worth naming the real bottlenecks.
02
Inspection and counting by eye
Physical inventory, in-store customer behavior and queue times: everything is measured by hand, poorly, or not at all. Without visual data, decisions are made on intuition.
03
Documents scattered everywhere
Supplier contracts, invoices, receipts, operating manuals, certifications. Everyone has their own version on their computer or WhatsApp. Audits and replacements become a headache.
The ecosystem combo
Which pieces we activate and why
Each company in the AUGEVI ecosystem contributes a specific layer of the problem. Combined, they close the loop.
Personaizit
Visit site →AI agent on WhatsApp and Instagram to serve customers 24/7, recommend products, recover carts, and close sales. It only escalates to a human when it makes sense.
Awerax
Visit site →Computer vision for customer counting, queue times, aisle behavior, and visual inventory monitoring. What your camera already records now becomes data.
ARCUS
Document management with traceability and approval workflows. Contracts, invoices, certificates, and manuals in one place, with controlled versions.
How it connects in operation
The end-to-end flow
- 1
The customer opens the conversation wherever it's convenient
WhatsApp, Instagram DM, web chat. Personaizit responds with the catalog, availability, and payment options in seconds. If the case needs a human, the floor agent receives the full context.
- 2
The physical store measures itself effortlessly
The cameras are already installed. Awerax adds the analytics layer: how many come in, where they stop, how long they wait at checkout. Daily data on real behavior, not surveys.
- 3
Documents live in one place
Contracts, invoices, receipts, and procedures move to ARCUS. When an audit or a supplier replacement comes up, it's resolved in minutes instead of hours.
- 4
Leadership has a single view
Conversations, store metrics, and key documents sync with your ERP or BI. Decision-making stops depending on long meetings with partial data.
What changes in the metrics
Results you can feel
- Customer response time in seconds, day and night
- Chat-to-sale conversion typically rises 30-50% by automating the first contact
- Daily in-store traffic data without counting by hand
- Audits and supplier replacements that go from hours to minutes
- Floor team focused on selling, not on answering repetitive questions
- No need to migrate your ERP or POS: everything connects via integration
Frequently asked questions
What people ask us before getting started
Does it work for a store with a single point of sale?+
Yes, but the ROI is proportional to volume. For a single store with low traffic, the most cost-effective approach is usually to start with Personaizit only. With several branches or an active ecommerce, the full combination pays off more.
Does Awerax require installing new cameras?+
Not necessarily. We work with your existing IP cameras in most cases. Only when the quality or angle doesn't allow useful analytics do we suggest complementary cameras.
How does it integrate with my ecommerce?+
Shopify, WooCommerce, VTEX, and custom platforms: Personaizit connects via API to check inventory, generate payment links, and sync orders with WhatsApp.
Does my team need to learn to code?+
No. Day-to-day operations run from business interfaces. We handle the technical integrations during setup.
What if I'm only interested in one of the three companies?+
You can contract any of them separately. AUGEVI makes sense when the sum is greater than the parts, but we don't force you to take the full combo if it doesn't fit your operation.
If this sounds like your operation, let's talk
20 minutes. We'll quickly tell you whether AUGEVI is the right path or whether another route suits you better.
Book a session