Chimeneas Esqueda: 40 s median reply time and 1,868 contacts at quote stage
- Client
- Chimeneas Esqueda
- Industry
- Fireplace sales and maintenance
- Product
- Personaizit
- In production since
- September 2025
- Channels
- Mostly WhatsApp
Key numbers
What the data shows
40 s
Median AI reply time
1,868
Contacts (14%) reached the quote stage
1,435
Price questions handled by the AI
97%
Of AI replies in under 1 min
93%
Of after-hours messages answered by the AI in under 5 min
77%
Of outgoing messages sent by the AI
The problem
Why they needed an agent
A fireplace company receives many questions about price, installation and maintenance. With around 1,000 contacts a month, the sales team cannot answer every message quickly.
39% of messages arrive after hours, when nobody on the team is available.
The solution
What Personaizit does
Personaizit placed an AI agent on WhatsApp. The agent answers frequent questions and price questions, and guides interested people to the quote stage.
The sales team sends the remaining messages and focuses on quoting and closing.
Results
Results in numbers
- Median AI reply time of 40 s; 97% of replies arrive in under 1 min.
- 39% of customer messages arrive after hours; the AI answered 93% of them in under 5 min.
- The AI sends 77% of outgoing messages; the sales team sends the rest.
- 1,868 contacts (14%) reached the quote stage and the AI handled 1,435 price questions.
- 13,041 contacts since September 2025, around 1,000 a month.
Data as of October 9, 2026
Personaizit production data; excludes tests and sandbox. "Last 90 days" runs from July 11 to October 9, 2026.
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